1. How do I apply my discount code/coupon?
    1. You will find a textbox for your coupon code in your shopping cart like below
      Simply key in the code, then click on Apply Coupon and the discount will be immediately calculated
    2. You can also enter your code on the Checkout page by clicking on the following:
  2. What are your shipping rates?
    • We use Australia Post for all our shipping. Aside from items that are shipped free, all shipping will come with a tracking number which can be used to trace your parcel, anywhere in the world. Shipping rates will be automatically calculated before you pay on the Checkout page, right after you have entered your address.
  3. How long do you take to ship my order?
    • Orders are generally shipped within 1-2 business days.
  4. What is your return policy?
    • We offer a 14-day return policy on most of our products, except for intimate articles. For more information on our return and exchange policy, please click here.
  5. There is something wrong with my order.
    • Please send us an email to support@geektoys.com.au with your order number and we will get back to you within the day!
  6. Are my payment details secure on your website?
    • The connection to our checkout page is encrypted and authenticated using a strong protocol (TLS 1.2), a strong key exchange (ECDHE_RSA), and a strong cipher (AES_128_GCM). This ensures that all the information submitted are transmitted securely.