There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 14 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Geek Toys. Please contact us to organise pre-paid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Geek Toys.
Returns Policy Conditions
At Geek Toys we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- The item is in original saleable condition:
- With all original tags and any sewn labels still attached
- In an unworn, unopened and unused state
If you are not able to comply with these requirements, Geek Toys reserves the right to refuse an exchange or refund on change of mind items.
Items on Sale will only be exchanged (not refunded) for change of mind except where the item is faulty or defective.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.
If you have any questions on how to return your item to us, please contact us.